Patient Privacy Policy
This Privacy Policy describes how Pivotal Weight Loss & Longevity (“we,” “us,” or “our”) collects, uses, and discloses information about you when you use our website and services. We are committed to protecting your privacy and safeguarding your protected health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Information We Collect
We may collect personal information you voluntarily provide, such as your name, email address, phone number, and health history when you complete intake forms, schedule appointments, or contact us. We also collect limited technical information automatically, such as browser type and pages visited, to improve our website.
How We Use Your Information
- To provide and coordinate your medical care and services.
- To schedule and manage appointments and communications.
- To process billing and insurance claims where applicable.
- To respond to your inquiries and provide customer support.
- To improve our website, programs, and patient experience.
- To comply with legal and regulatory obligations.
How We Protect Your Information
We implement administrative, technical, and physical safeguards designed to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. Access to PHI is limited to authorized personnel who need it to perform their duties.
Sharing Your Information
We do not sell or rent your personal or health information. We may share information with your consent, with your insurance provider for billing purposes, with business associates who help us provide services (under appropriate agreements), or when required by law.
Your Rights
You have the right to access, review, and request corrections to your personal and health information. You may also request restrictions on certain uses and disclosures. To exercise these rights, contact our office in writing.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at 704-702-6555 or visit us at 135 Springbank Lane #140, Charlotte, NC 28226.